FAQ

Q. What is a User Code and where do I find it in my game?

A. The User Code is generated by your game based on particular things about your computer, and is used to generate your unique product key. When ordering your product key, you supply the User Code and registration name and GMA Games will take this information and produce your product key. When you register your game, you must enter your registration name and the product key to activate the full game. A couple of our older games, such as Pacman Talks and Trek 2000 do not use the User Code, but for the ones that do, they are either spoken when you pass the registration screen, or you will find them in the Ordering Wizard, such as the screen when you reply "Yes" to placing an order by phone.

Q. I am stuck in the game and do not know how to proceed. What do I do? Can I get a hint?

A. Due to the time required, it is GMA Games' policy not to give game advice or hints, although you can find excellent advice from the GMA Games Talk list. There are hundreds of GMA Games users on the list who are happy to discuss any and all aspects of our games. Contact us if you would like to join.

Q. I need technical support, but all I can find is the phone number to purchase games. What do I do?

A. GMA Games will provide email support only. If the problem requires a phone call, we will provide instructions at that point. It will probably involve GMA Games calling you.

Q. How do i place an order through a game's built-in Ordering Wizard?

A. Answer "Yes" to the Ordering Wizard prompt after starting the game. Answer all the questions, and when finished, the information is inserted into Windows' clipboard. Start up your mail program, create a new message, and enter Sales@GMAGames.com in the "To" field. Tab to the message body and paste the contents of the clipboard by pressing Control-V or selecting "Paste" from the Edit menu. Then send the message. Alternatively, you can use the on-line ordering form or use Pay Pal to place your order.

Q. Do the games work in Vista?

A. Yes.

Q. I had a system crash and lost my key. What do I do?

A. Download the latest version of the games from the GMA Game web site and install it. Once installed, use the Ordering Wizard to request your new key. Answer "Yes" when asked if it is a key replacement so you are not asked for billing information. When finished, send a message to sales@GMAGames.com with the key request produced by the Ordering Wizard pasted into the message body.

Q. I am having some sound problems in my game. What can I do?

A. There are several things you can try:

Make sure you have the most up-to-date sound card drivers. You can download them usually from the card manufacturer's web page.
In the sounds.ini file located in the game's directory, change either or both of these lines: sound buffers and software buffers. Set sound buffers to a higher value, say 70, and set software buffers to 1.
If this doesn't work, try setting sound buffers to 32, but don't go very far below this value.
Some people using Sound Blaster Live cards with XP Service Pack 2 have encountered static mixed with the sounds. This can usually be fixed by: going to the Control Panel, selecting the Sounds and Audio Devices icon, select the Audio tab, and then select the Sound Playback Advanced button. Then select the Performance tab and make sure the Hardware Exceleration is set from zero to thirty-three percent.